Return and Refund

Return Refund Exchange Policy
Returns Policy
Our Return & Exchange Policy provides detailed information about options and procedures for returning your order in case you are not happy with your purchase.

Refund policy

Refunds (if applicable)
Refunds will only be processed if customer has received a damaged product ,Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 (Fourteen) Working Days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted or reflected in your account.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@anaghaya.com and we will look into it immediately and help you sort out the issue at the earliest possible.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All warranties and quality guarantees offered on those products will still continue to apply and we would be happy to assist you with any concerns regarding your purchase.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@anaghaya.com and send your item to:
Anaghaya G-601 ,
Emaar Palm drive,
Sector 66, Gurugram,
Haryana Pin Code- 122101

Shipping
To return your product, you should mail your product to:
Anaghaya G-601 ,
Emaar Palm drive,
Sector 66,
Gurugram,
Haryana Pin Code- 122101

Shipping Costs
Please note that in order to give you the best possible offers on your favourite products, we separate shipping and product costs and you would be responsible for paying for your own shipping costs for returning your item. Shipping costs are unfortunately non-refundable and we would not be able to accept any requests for refund for either forward or return shipping. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We sincerely advise and suggest to all customers to use a trackable service for their shipping or courier partner and to send back any item(s). We will not be able to guarantee receipt of non-standard couriers or shipping partners and cannot be held responsible for lost packages when returning or exchanging any items.